Return Policy

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Return Policy

At Central Beauty Hub, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.

1. Eligibility for Returns

  • You may return most items within 30 days of receiving your order.
  • To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as you received it.

2. Non-Returnable Items

  • For health and hygiene reasons, certain products are non-returnable, including:

    • Opened or used cosmetics
    • Skincare products that have been opened
    • Gift cards

3. Return Process

  • To initiate a return:

    1. Contact our customer service team at [insert contact email or phone number] to request a return authorization.
    2. Once approved, securely package the item(s) you wish to return, including your order confirmation.
    3. Ship the package to the address provided by our customer service team.

4. Shipping Costs

    • You are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent, defective product).
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over Ksh 20,000.

5. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or payment provider.
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6. Exchanges

    • If you need to exchange an item for the same product, please contact us for assistance.

7. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide you with instructions for returning the item and will cover the shipping costs for returns due to defects.

8. Contact Us

    • If you have any questions about our Return Policy, please reach out to our customer service team at:

       

    • Contact Page